In the event of a purchase using READIES and subsequent payment to a merchant connected to the READIES system, we recognize the importance of ensuring your satisfaction. If, after utilizing READIES for a transaction, you can provide substantiated evidence that the merchant failed to deliver the promised product or service, you reserve the right to initiate a claim of refund the READIES within a period of 21 days from the transaction date.

Upon the submission of a claim, our dedicated team will thoroughly review the provided evidence to assess its validity. If the claim is verified and deemed legitimate, you are entitled to a prompt and complete refund of the READIES used in the transaction. This refund process is designed to safeguard your interests and uphold the integrity of our commitment to a secure and reliable payment ecosystem. We appreciate your trust in READIES and assure you of our commitment to resolving such matters efficiently and fairly.